ELORA BREWING COMPANY code of conduct
In everything we do at Elora Brewing Co., we are driven to create amazing experiences through beer and food. We strive to treat every person with respect and dignity, and to provide a safe space where they can be themselves. We aim to foster positive and rewarding experiences within the walls of our brewery and extend that experience to the wider community.
At Elora Brewing Company we embrace diversity and are committed to offering an inclusive environment to all staff and guests regardless of gender, religion, race, disability, sexual orientation, age, or any other status. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
Elora Brewing Company commits to:
Providing a safe space for guests to enjoy our brewery
Search for, encourage and foster a staff of diverse persons
Act as ambassadors of our values
Conduct business in a respectful and positive manner
Look for ways to support our community
Foster an atmosphere of pride, passion and positivity
We will not tolerate harassment, discrimination or bullying of any kind towards both staff and guests
Elora Brewing Company expects every member of the organization to uphold these values. We will be open to feedback and dialogue to continually improve. We will encourage conversation, and help all to understand the importance and impact of their actions, words and behaviour. The goal of EBC is to lift one another to be better.
Reporting
Incidents of misconduct by guests or within the company can be reported in writing, verbally or anonymously. Reports can be sent to managers or ownership and done so in a way in which the person feels most safe. Elora Brewing Company commits to ongoing education, learning and dialogue as a means of prevention, but will promptly and thoroughly address reports. We want to challenge and lift one another to be better. If an incident occurs corrective action will be taken immediately including termination of employment if necessary.
The following members of management are available to talk:
Dylan Erlendson - COO - dylan@elorabrewingcompany.ca
Phil Smyth - General Manager - phil@elorabrewingcompany.ca
Dave Soehner - Head Brewer - dave@elorabrewingcompany.ca
Members of the ownership team can also be contacted:
Jonathan Laurencic - Founder - jon@elorabrewingcompany.ca
Donald Smith - Founder - don@elorabrewingcompany.ca
Jim Murphy - Founder - jim@elorabrewingcompany.ca
Elora Brewing Company AODA Plan
The Elora Brewing Company is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
The Elora Brewing Company understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
The Elora Brewing Company is committed to complying with both the Ontario Human Rights Code and the AODA.
The Elora Brewing Company is committed to excellence in serving all guests including people with disabilities.
Our accessible guest service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
Communication
We will communicate with people with disabilities in ways that take into account their disability. This may include the following:
Reading our menu out loud
Pointing out menu items
Communicate through a support people
We will work with the person with a disability to determine what method of communication works for them.
Service Animals
Service animals are allowed on the parts of our premises that are open to the public.
When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:
explain why the animal is excluded
discuss with the guest another way of providing goods, services or facilities
A regulated health professional is defined as a member of one of the following colleges:
College of Audiologists and Speech-Language Pathologists of Ontario
College of Chiropractors of Ontario
College of Nurses of Ontario
College of Occupational Therapists of Ontario
College of Optometrists of Ontario
College of Physicians and Surgeons of Ontario
College of Physiotherapists of Ontario
College of Psychologists of Ontario
College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario
Support Person
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
If an admission fee is required to access our premises, the support person will not be required to pay said fee to gain admission.
The Elora Brewing Company notifies the public upon request of information with regards to fee/fare for a support person. We will consult with the person making the request to determine the suitability of the format or communication support.
The Elora Brewing Company may require, in certain circumstances, a person with disabilities to be accompanied by a support person for the health or safety of the person with a disability, or others on the premises.
Before making this decision, The Elora Brewing Company will consult with the person with a disability to understand their needs, consider health or safety reasons based on available evidence, and determine if there is no other reasonable way to protect the health or safety of the person or others on the premises.
If the Elora Brewing Company determines that a support person is required, we will waive the admission fee (if applicable) for the support person.
Training
The Elora Brewing Company will provide accessible guest service training to:
all employees and volunteers
anyone involved in developing our policies
anyone who provides goods, services or facilities to guests on our behalf.
Staff will be trained on accessible guest service within 30 days after being hired.
Training will include:
purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the guest service standard
The Elora Brewing Company’s policies related to the guest service standard
how to interact and communicate with people with various types of disabilities
how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
how to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities. These include:
what to do if a person with a disability is having difficulty in accessing Elora Brewing Company’s goods, services or facilities
Staff will also be trained when changes are made to our accessible guest service policies.
Feedback Process
The Elora Brewing Company welcomes feedback on how we provide accessible guest service. Guest feedback will help us identify barriers and respond to concerns.
Guests who wish to provide feedback on the way the Elora Brewing Company provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):
Speaking to service staff/managers
Reaching out via email
All feedback, including complaints, will be handled in the following manner:
Feedback will be directed to the General Manager
Guest can expect to hear back in 24 hours to 48 hours
The Elora Brewing Company will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication support, on request.
Notice of Availability of Documents
The Elora Brewing Company notifies the public that documents related to accessible customer service are available upon request. The Elora Brewing Company will provide these documents in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner at no additional cost.
Modifications to this or other policies
Any policies of the Elora Brewing Company that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
People with Disabilities
1 in 7 people in Ontario have a disability. That’s almost 2 million Ontarians. By 2036, that number will rise to 1 in 5 as people age.
Over the next 20 years, aging Ontarians and people with disabilities will represent 40% of total income in Ontario. That’s $536 billion.
People with disabilities are a growing market that businesses can’t afford to overlook.
Ontario has laws to ensure all Ontarians can access your organization’s goods, services or facilities.
Barriers to Accessibility
Barriers to accessibility are obstacles that make it difficult — sometimes impossible — for people with disabilities to do the things most of us take for granted, like shopping, working or taking public transit.
For example, a clothing store with a no-refund or return policy creates a barrier if the fitting rooms are not wheelchair accessible and a person can’t try on the clothes before purchasing them. Providing exemptions to this policy removes the barrier.
A dance studio offers their class schedule in paper format at the front desk. When a guest with low vision asks for the schedule in braille, the manager explains that it is not available in braille, but is available in an accessible format on the studio’s website. This works for the guest because she has a screen reader at home that reads content displayed on the website.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for guests with disabilities the Elora Brewing Company will notify guests promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Services/Facilities include:
2nd floor loft
The notice will be made publicly available in the following ways:
Via phone call or email
The Law
The law requires your organization to identify those barriers, and remove them, in order to provide guest service that is more accessible to people who have disabilities.
These requirements apply to organizations that:
serve the public
provide goods, services or facilities to other businesses or organizations (e.g.manufacturers, wholesalers and professional services have other businesses as their guests)